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Measuring the experience of hospitality: Scale development and validation · Study

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ArticleMeasuring the experience of hospitality: Scale development and validation

Ruth Pijls2017

OA

Articlebronze2017

Measuring the experience of hospitality: Scale development and validation

Ruth Pijls · Brenda H. Groen · Mirjam Galetzka · Ad Th. H. Pruyn

125 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Service and Product Innovation AI in Service Interactions

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 125 citations exist upstream.

References

2006Using thematic analysis in psychology 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1988On the Evaluation of Structural Equation Models 1954The critical incident technique.1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees

Cited by

2020Mixed methods research in tourism and hospitality journals 2019Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation 2023The role of grit and enjoyment in EFL learners’ willingness to communicate in Saudi Arabia and Morocco: a cross-cultural study 2021The Effect of Servicescape on Customer Engagement: The Mediating Role of Customer Experience 2023Hospitality as the bridge: advancing transformative service research towards human flourishing 2024Hotel Inspiration: How the Substantive Servicescape Inspires Customer Satisfaction 2021Towards a lifestyle experience: A phenomenological conceptualization and scale development in the hotel context 2023Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development

Details

Year2017

Typearticle

Published2017-09-13

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations125

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2017.07.008

openalex_workW2754831456

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