Total quality management dimensions and SME performance: A quantitative approach

Rubina Jabeen · Aliyu Mukhtar Shehu · Rosli Mahmood · Abdu Ja’afaru Bambale

8 citations0/0 files storedUniversiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs.The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and performance relationship.Using questionnaire, the data for this study was drawn from 367 SMEs operating in Punjab, Pakistan.Structural equation modeling (SEM) technique was used for analysis. The findings indicate that management leadership has a significant effect on business performance of SMEs, whereas, the customer focus and continuous improvement to business performance relationship were found not significant.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1995Total quality management as competitive advantage: A review and empirical study 1982Representing and Testing Organizational Theories: A Holistic Construal 1994A framework for quality management research and an associated measurement instrument 2003The relationship between total quality management practices and their effects on firm performance 1999The relationship between total quality management practices and operational performance 2005Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development 2002The Essence of Strategic Leadership: Managing Human and Social Capital

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