Improving business decision making based on KPI management system

Abstract

Key Performance Indicators (KPIs) are used to inspect the performance and progress of businesses. This study introduces a new, integrated approach to manage KPIs in the context of decentralized information efficiently and to address the visual and managerial gaps existing in companies. The proposed Business Indicator Management (BIM) system is essential for any businesses to meet their needs in terms of information availability and agility as well as time efficiency and quality of the decision-making task. Thanks to BIM, executives are now able to obtain real-time information and analysis of the actual situation of their businesses, thus increasing their productivity. Today, no companies have yet this type of managing KPIs. Based on a detailed case study with a big-scale corporation, we thoroughly assess the effectiveness of BIM according to the system usability, data agility and decision making efficiency.

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