SStudyAcademic Library

Dashboard Shelves Open access My library Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Quality assessment of airline baggage handling systems using SERVQUAL and BWM · Study

ArticleShelves

ArticleQuality assessment of airline baggage handling systems using SERVQUAL and BWM

Jafar Rezaei2017

OA

Articlegreen2017

Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Jafar Rezaei · Oshan Kothadiya · Lóránt Antal Tavasszy · Maarten Kroesen

290 citations·0/0 files stored·Tourism Management

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Multi-Criteria Decision Making Aviation Industry Analysis and Trends

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 290 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1984A Service Quality Model and its Marketing Implications 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 2014Best-worst multi-criteria decision-making method 1991Refinement and reassessment of the SERVQUAL scale.1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Cited by

2020Barriers and overcoming strategies to supply chain sustainability innovation 2019Social sustainable supplier evaluation and selection: a group decision-support approach 2018Assessing organizations performance on the basis of GHRM practices using BWM and Fuzzy TOPSIS 2018A novel multiple-criteria decision-making-based FMEA model for risk assessment 2019A GREY COMBINED COMPROMISE SOLUTION (COCOSO-G) METHOD FOR SUPPLIER SELECTION IN CONSTRUCTION MANAGEMENT 2019Evaluating green performance of the airports using hybrid BWM and VIKOR methodology 2021The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service 2020A Concentration Ratio for Nonlinear Best Worst Method

Details

Year2017

Typearticle

Published2017-12-01

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations290

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.tourman.2017.11.009

openalex_workW2771436618

Links

Imported from OpenAlex (CC0) — nothing here is generated.