Computer Self-Efficacy and e-Government Service Adoption: The Moderating Role of Age as a Demographic Factor

Isaac Kofi Mensah · Jianing Mi

48 citations0/0 files storedInternational Journal of Public Administration

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E-Government and Public Services Technology Adoption and User Behaviour Technology Use by Older Adults

Abstract

This article investigated the moderating role of age on the positive relationship between computer self-efficacy (CSE) and intention to use e-government services.The Technology Acceptance Model was used as the theoretical framework for this study while the data was analyzed with SPSS. The results showed that age as a demographic factor was significant and positively moderates the impact of CSE on the intention to use e-government services. Also, CSE was a significant predictor of the intention to use but age does not have a direct significant impact on the intention to use. The implications of these findings are discussed.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2019Diffusion of Innovations 1 2002Social Foundations of Thought and Action 2003Trust and TAM in Online Shopping: An Integrated Model1 1995Understanding Information Technology Usage: A Test of Competing Models 1995Computer Self-Efficacy: Development of a Measure and Initial Test 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 1996A Model of the Antecedents of Perceived Ease of Use: Development and Test

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