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• 2022A circular reverse logistics framework for handling e-commerce returns75 cited
• 2019Typology of practices for managing consumer returns in internet retailing51 cited
• 2022Mapping Product Returns Processes in Multichannel Retailing: Challenges and Opportunities37 cited
• 2023Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions36 cited
• 2024Online product returns: The role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance34 cited
• 2023Retail returns management strategy: An alignment perspective34 cited
• 2022Learning-based dynamic capabilities in closed-loop supply chains: an expert study30 cited
• 2021‘Crying over spilt milk?’ Effect of post‐consumption dissonance on coping behaviour for online purchases29 cited
• 2023Manufacturer’s quality improvement and Retailer’s In-store service in the presence of customer returns26 cited
• 2022Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee26 cited
• 2020Multichannel retail competition with product returns: Effects of restocking fee legislation19 cited
• 2024Returns policy, in-store service, and contract strategies in the presence of customer returns18 cited
• 2022Reducing ecommerce returns with return credits