Differences in ERP Value between Iberian Manufacturing and Services SMEs

Pedro Ruivo · Jorge Robrigues · Tiago Oliveira · Jorge Rebelo

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ERP Systems Implementation and Impact Big Data and Business Intelligence Corporate Governance and Management

Abstract

Enterprise Resource Planning (ERP) system literature reports little research on the specificities of an industry analysis. Based on a theoretical model we assess ERP Value between Manufacturing and Services industries in Small and Medium Enterprises (SMEs) across the Iberian region (Portugal and Spain). The empirical test was conducted through structural equation modeling, using data from 261 firms. Results show that Firm size, Analytics and Collaboration contribute to ERP Value in those industries, with Analytics being more important for the Services industry.

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1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1992Information Systems Success: The Quest for the Dependent Variable 1993The cornerstones of competitive advantage: A resource‐based view 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 1998Issues and opinion on structural equation modeling 1996A Resource-Based Theory of the Firm: Knowledge Versus Opportunism 2005Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry

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