A place to call home?: A qualitative exploration of public librarians' response to homelessness

Mark A. Giesler

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Library Science and Administration Web and Library Services Homelessness and Social Issues

Abstract

Labeled “third-sector” community organizations, public libraries serve homeless individuals by default. Using focus group interview data with library personnel, this qualitative study explored how public libraries in 8 urban and suburban communities in one Midwestern state perceived and served homeless patrons. Three themes emerged: (1) the recognition that libraries serve as makeshift shelters, (2) the inconsistent implementation of code of conduct policy regarding homeless patrons; and (3) innovative “under the radar” responses by administration and staff to resolve the tensions enacted by the presence of homeless persons in library facilities. Recommendations for staff training, internal policy revision, and enhanced collaboration between social service agency and public library staff are provided.

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References

1998Basics of qualitative research : techniques and procedures for developing grounded theory 1980Qualitative research and evaluation methods 2008Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory 2015Introduction to Qualitative Research Methods: A Guidebook and Resource 2005The homeless and information needs and services

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2020What knowledge and attitudes inform public librarians’ interactions with library patrons in crisis?2020Encouraging the Humanization of Patrons Experiencing Homelessness: A Case Study of the Role of the US Public Library Social Worker 2021Changing Public Library Staff and Patron Needs Due to the COVID-19 Pandemic 2022Supporting Patrons in Crisis through a Social Work-Public Library Collaboration 2019More than a shelter: Public libraries and the information needs of people experiencing homelessness 2020Self-Reported Psychosocial Needs of Public Library Patrons: Comparisons Based on Housing Status 2019The Collaboration Between Homeless Shelters and Public Libraries in Addressing Homelessness: A Multiple Case Study

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