Managing open innovation in connected health through a living lab

Abstract

The digital footprint marks all parts of society and impacts our lifestyles. Beyond perceived changes in individual way of life, digital revolution also affects sociotechnical systems, collective structures or communities that delivers primary services for citizens. Healthcare is deeply impacted by such a digital mutation at many levels (patient expectations, caregivers practices and organization). We are probably witnessing the emergence of smart and personalized healthcare with a very large scope. To be included in this dynamics, many healthcare organizations now feature collaborative approaches and open innovation management to improve their performance in a sustainable perspective. But the complexity of systems is often a limit to their progress. This paper discuss the place and role that could be played by new utilities that are naturally based on open innovation approach: the living labs. In connected health where many stakeholders should interact, they are naturally expanding. Using an example, we show the gains in value chain that this new envision of open innovation could provide. In parallel, the paper argues for a development of open innovation engineering in such labs. It leads to the conclusion that a reference framework is helpful in such a perspective.

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