SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Service quality delivery in a cross-national context · Study

ArticleShelves

ArticleService quality delivery in a cross-national context

Ying Zhu2018

Article2018

Service quality delivery in a cross-national context

Ying Zhu · Susan Freeman · Salih Tamer Cavusgil

28 citations·0/0 files stored·International Business Review

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Service and Product Innovation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 28 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 2010Satisfaction: a behavioral perspective on the consumer 2004E-S-QUAL 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002Performance-only measurement of service quality: a replication and extensionarticle · 11 shared references 2014A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intentionarticle · 11 shared references 2010A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Qualityarticle · 11 shared references 2011An examination of brand loyalty in the Indonesian hotel industrythesis · 11 shared references 2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industryarticle · 10 shared references 2015Service Quality Measurements: A Reviewarticle · 10 shared references

Details

Year2018

Typearticle

Published2018-03-18

VenueInternational Business Review

ISSN-L0969-5931

Languageen

Citations28

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ibusrev.2018.03.002

openalex_workW2790191007

Links

Imported from OpenAlex (CC0) — nothing here is generated.