The Benefits of Teleworking in the Public Sector: Reality or Rhetoric?

Hanna de Vries · Lars G. Tummers · Victor Bekkers

294 citations0/0 files storedReview of Public Personnel Administration

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Work-Family Balance Challenges Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

Many public organizations implement teleworking: an organizational innovation expected to improve the working conditions of public servants. However, it is unclear to what extent teleworking is beneficial for public servants. This study adds to the literature by studying the effects of teleworking on a day-to-day basis. We used a daily diary methodology and followed public servants across five consecutive working days. Studies that apply a daily survey method are more accurate than cross-sectional measures because they reduce recall bias. The results highlight that public servants experience quite negative effects from teleworking, including greater professional isolation and less organizational commitment on the days that they worked entirely from home. Contrary to predictions, working from home did not affect work engagement. We also found that higher leader–member exchange (LMX) reduced the impact of teleworking on professional isolation. These findings not only contribute to the literature by showing the unfavorable effects of teleworking but also highlight that LMX can, to some extent, reduce these negative effects.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 294 citations exist upstream.

References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1965Exchange and Power in Social Life.1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1984Research in Organizational Behavior 1979The measurement of organizational commitment 2006The Measurement of Work Engagement With a Short Questionnaire 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective 1958Social Behavior as Exchange

Cited by

2020Between-person and within-person effects of telework: a quasi-field experiment 2020Teleworking in Portuguese communities during the COVID-19 pandemic 2021COVID-19 and the New Normal of Organizations and Employees: An Overview 2022Engagement, Exhaustion, and Perceived Performance of Public Employees Before and During the COVID-19 Crisis 2020Tired from Working Hard? Examining the Effect of Organizational Citizenship Behavior on Emotional Exhaustion and the Buffering Roles of Public Service Motivation and Perceived Supervisor Support

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.