Identity work of welfare service users in participatory spaces

Abstract

The popularizing user participation agenda has encouraged the creation of discursive spaces for collaborative decision‐making with the welfare service users. Despite the claim of partnership with the service users, these participative spaces do not always promise parity of participation. Based on a qualitative study conducted in Hong Kong, this paper discusses the manifestation and constitution of identity among the welfare service users who took part in organizational spaces for participatory management. The analysis uncovers the tensions and promises in participatory management with the welfare service users.

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