Factors Affecting Employee Engagement in India: A Study on Offshoring of Financial Services

Manish Gupta · Shirshendu Ganguli · Abhilash Ponnam

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource and Talent Management

Abstract

The objective of this study is to explore factors that affect employee engagement in financial offshore organizations in India. Sixty employees involved in offshoring financial services were interviewed. Thematic analysis was used to analyze data collected in the study. Three main themes were identified: (1) implicit benefits, (2) organizational culture and (3) organizational policies. The findings of this study are important due to their practical implications. First, the factors will encourage employers to make more employee friendly policies, and second, by resolving the employee issues raised in this paper, it is anticipated that the employers will be able to enhance the overall efficiency of their workforce and improve the employer-employee relationship.

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2006Using thematic analysis in psychology 1993Organizational culture and leadership 1990Grounded theory research: Procedures, canons, and evaluative criteria 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach 2006Antecedents and consequences of employee engagement 1973Thick Description: Towards an Interpretive Theory of Culture 2010Job Engagement: Antecedents and Effects on Job Performance

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