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Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance
3 references·16 citing·48 second hop
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An analysis of citizens’ life satisfaction in the public service domain and public participation (2022)Idiosyncrasies of public value: how individual characteristics influence citizen perceptions of public value (2025)A Ladder Of Citizen Participation (1969)Experiential Learning : Experience as the Source of Learning and Development (1983)The fifth discipline, the art and practice of the learning organization (1991)Solving Problems Informally: The Influence of Israel’s Political Culture on the Public Policy Process (2014)Empirical study of user acceptance of online political participation: Integrating Civic Voluntarism Model and Theory of Reasoned Action (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Governance, good governance and global governance: Conceptual and actual challenges (2000)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Looking Back in Time: The Pitfalls and Potential of Retrospective Methods in Leisure Studies (2010)Out of the Crisis (1982)Focus Groups: A Practical Guide for Applied Research (1989)Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model (2008)Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran (2012)Applying Six Sigma in urban public transportation to reduce traffic accidents involving municipality buses (2017)Trust and Taxpaying: Testing the Heuristic Approach to Collective Action (1998)Blood and Debt: War and the Nation-State in Latin America (2003)Taxation and State-Building in Developing Countries (2008)Boosting Revenue Collection through Taxing High Net Worth Individuals: The Case of Uganda (2016)The Power of Counterrevolution: Elitist Origins of Political Order in Postcolonial Asia and Africa (2016)EQUALITY OF EDUCATIONAL OPPORTUNITY (1968)What Americans Know about Politics and Why It Matters (1997)Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. 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(1966)Coproduction: Citizen Participation in Service Delivery (1980)The Rhetoric and Reality of Public-Private Partnerships (2003)The student as co‐producer: learning from public administration about the student–university relationship (2009)Addressing the Citizenship and Democratic Deficits: The Potential of Deliberative Democracy for Public Administration (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A public service management model as an antecedent for citizen satisfaction and fiscal policy (2023)Importance of the human factor in user satisfaction with local government office counter services: on-site survey of Higashihiroshima city hall users (2023)Citizens' Inclusion in Public Services: A Systematic Review of the Public Administration Literature and Reflection on Future Research Avenues (2025)Changing the Paradigm (2000)What Ever Happened to Policy Implementation? 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this work references cited by second hop

References

  • 1984Theories of public organization405 cited
  • 1979DO PEOPLE WANT SOMETHING FOR NOTHING: PUBLIC OPINION ON TAXES AND GOVERNMENT SPENDING232 cited
  • 2018Citizenship and Service Delivery: The Promise of Coproduction122 cited

Cited by

  • 2013Financing Security Through Elite Taxation: The Case of Colombia's “Democratic Security Taxes”90 cited
  • 2002Job standardization and service quality: A closer look at the application of total quality management to the public sector55 cited
  • 2013When Accountability Strategies Collide37 cited
  • 2010The Perceived Implications of an Outsourcing Model on Governance within British Columbia Provincial Parks in Canada: A Quantitative Study27 cited
  • 2017Determinant Factors of Satisfaction with Public Services in Spain25 cited
  • 2009Citizens' Learning, Involvement, and Participation in Decision-Making Under the Democratic Ethos: A Theoretical Framework and the Israeli Experience22 cited
  • 2009Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange19 cited
  • 2007Chapter 7 Determinants of Confidence in the Civil Service: An International Comparison19 cited
  • 2015Will Performance Management Restore Citizens’ Faith in Public Education?18 cited
  • 2017Expectations of and Satisfaction with Public Services17 cited
  • 2021

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Administrative intensity and local resident satisfaction in Victorian local government
15 cited
  • 2017Participation or Satisfaction? Examining Determinant of Trust in Local Government15 cited
  • 2015The Limits of Public Service Motivation: Confidence in Government Institutions Among Public Servants14 cited
  • 2019Citizens’ Perceptions of Government Policy Success: A Cross-National Study14 cited
  • 2019Does variation in residents’ spatial mobility affect their preferences concerning local governance?13 cited
  • 2018Exploring Citizens’ Hierarchical Government Satisfaction: Evidence from China and Taiwan12 cited