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Modelo de gestión de relaciones con los clientes en empresas de consultoría
2 references·1 citing·15 second hop
Modelo de gestión de relaciones con los clientes en empresas de consultoría (2017)Modelo de gestión de relaciones con los c…Validation of a Measure of Service Climate in Organizations (2012)Validation of a Measure of Se…Service Quality and Customers preference of Cellular Mobile Service Providers (2011)Service Quality and Customers…La calidad del servicio al cliente como ventaja competitiva en las microempresas de servicio (2020)La calidad del servicio al cl…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Estudio de relaciones entre cultura, clima y fuerza de clima laboral en Ecuador (2017)A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality (2021)Innovative Service Behaviors of Hotel Employees: An Internal Service Perspective (2022)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A National Customer Satisfaction Barometer: The Swedish Experience (1992)3G post adoption users experience with telecommunications services (2016)From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank? (2018)Lowering customer’s switching cost using B2B services for telecommunication companies (2018)TECHNOLOGY AND COMPETITIVE ADVANTAGE (1985)Refinement and reassessment of the SERVQUAL scale. (1991)The Process of Customer Engagement: A Conceptual Framework (2008)
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References

  • 2011Service Quality and Customers preference of Cellular Mobile Service Providers62 cited
  • 2012Validation of a Measure of Service Climate in Organizations19 cited

Cited by

  • 2020La calidad del servicio al cliente como ventaja competitiva en las microempresas de servicio13 cited

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