Factors Affecting Seniors' Perceptions of Voice-enabled User Interfaces

Randall Ziman · Greg Walsh

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Technology Use by Older Adults Usability and User Interface Design Digital Accessibility for Disabilities

Abstract

This paper explores how seniors perceive Voice Enabled User Interfaces (VUIs) and the factors that shape those perceptions. An experiment was administered to 15 seniors (over age of 65), in which the participants searched for information using a traditional keyboard/mouse interface and an experimental voice/touch interface. An analysis of the data collected showed that seniors perceive meaningful differences between the two interfaces in terms of learnability, usability, ease of understanding and helpfulness.

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2009Aging and Information Technology Use 2003User acceptance of information technology 2002Designing for dynamic diversity 2005The acceptability of assistive technology to older people 2011A review of technology acceptance by older adults

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2020An empirically grounded sociotechnical perspective on designing virtual agents for older adults 2019Effects of Age-Related Cognitive Decline on Elderly User Interactions with Voice-Based Dialogue Systems 2023OK Google, Let's Learn: Using Voice User Interfaces for Informal Self-Regulated Learning of Health Topics among Younger and Older Adults 2021Potential and Pitfalls of Digital Voice Assistants in Older Adults With and Without Intellectual Disabilities: Relevance of Participatory Design Elements and Ecologically Valid Field Studies 2022Voice Controlled Devices and Older Adults – A Systematic Literature Review 2021VUI Influencers: How the Media Portrays Voice User Interfaces for Older Adults 2024User-centered AI-based voice-assistants for safe mobility of older people in urban context 2020

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