An integrated performance measurement framework for enhancing public health care supply chains

Zoubida Chorfi · Loubna Benabbou · Abdelaziz Berrado

43 citations0/0 files storedSupply Chain Forum an International Journal

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Quality and Supply Management Accounting and Organizational Management Healthcare Quality and Management

Abstract

Performance improvement is a key step in quality management standards and awards such as ISO 9001, MBQA and EFQM. It is also indispensable in process improvement programs relying on PDCA or DMAIC. From a Supply Chain perspective, performance management is necessary to enhance its quality by improving both effectiveness and efficiency. Generally, the scope of performance management involves activities, such as defining, planning, measuring, monitoring and improving a system’s performance. This paper introduces a framework based on the Balanced scorecard (BSC) and the (SCOR) model to engineer an integrated performance measurement system for managing public healthcare supply chains. This generic performance measurement system which is meant to monitor the supply chain’s performance against its strategic objectives, is then customized to include the most relevant indicators according to the Decision-Maker’s preferences. As an illustration, the suggested framework is applied to develop a performance measurement system for the pharmaceutical products supply chain for the Moroccan public sector.

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References

1992The balanced scorecard : measures that drive performance 1997The balanced scorecard: Translating strategy into action 1992The balanced scorecard--measures that drive performance.1995Performance measurement system design 1999Measuring supply chain performance 1998Tentative guidelines to help choosing an appropriate MCDA method 2007Performance measurement of supply chain management: A balanced scorecard approach 2004Defining the concept of supply chain quality management and its relevance to academic and industrial practice

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