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ArticleContinuous usage intention of Internet banking: a commitment-trust model

Yang Yuan2018

Article2018

Continuous usage intention of Internet banking: a commitment-trust model

Yang Yuan · Fujun Lai · Zhaofang Chu

121 citations·0/0 files stored·Information Systems and e-Business Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1994The Commitment-Trust Theory of Relationship Marketing 1985From Intentions to Actions: A Theory of Planned Behavior 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models

Cited by

2022Mobile money as a driver of digital financial inclusion 2022Factors influence user’s intention to continue use of e-banking during COVID-19 pandemic: the nexus between self-determination and expectation confirmation model 2022Factors influencing the adoption of internet banking: An integration of ISSM and UTAUT with price value and perceived risk 2021Determinants of intention to continue usage of online shopping under a pandemic: COVID-19

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Year2018

Typearticle

Published2018-05-12

VenueInformation Systems and e-Business Management

ISSN-L1617-9846

Languageen

Citations121

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1007/s10257-018-0372-4

openalex_workW2800516832

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2019

Integration of DeLone and McLean and self-determination theory in internet banking continuance intention context

2019The impact of mobility, risk, and cost on the users’ intention to adopt mobile payments

2023Understanding the adoption context of China’s digital currency electronic payment

2020Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy