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Learning and Hierarchies in Service Systems
16 references·0 citing·41 second hop
Learning and Hierarchies in Service Systems (2018)Learning and Hierarchies in Service Syste…Diagnostic Accuracy Under Congestion (2012)Diagnostic Accuracy Under Con…Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Quality–Speed Conundrum: Trad…Hierarchical Structure and Search in Complex Organizations (2010)Hierarchical Structure and Se…Design and Analysis of Diagnostic Service Centers (2010)Design and Analysis of Diagno…Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited (2010)Capacity Sizing Under Paramet…Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic (2009)Dynamic Control of N-Systems …Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Maximum Pressure Policies in Stochastic Processing Networks (2005)Maximum Pressure Policies in …Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule (2004)Scheduling Flexible Servers w…Gatekeepers and Referrals in Services (2003)Gatekeepers and Referrals in …Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation (2002)Flexible Service Capacity: Op…Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: asymptotic optimality of a threshold policy (2001)Dynamic scheduling of a syste…Hierarchies and the Organization of Knowledge in Production (2000)Hierarchies and the Organizat…Brownian models of open processing networks: canonical representation of workload (2000)Brownian models of open proce…Heavy traffic analysis of a system with parallel servers: asymptotic optimality of discrete-review policies (1998)Heavy traffic analysis of a s…Stability properties of constrained queueing systems and scheduling policies for maximum throughput in multihop radio networks (1992)Stability properties of const…Brownian Motion and Stochastic Flow Systems. (1987)Numerical Methods for Stochastic Control Problems in Continuous Time (1990)Principles on the Benefits of Manufacturing Process Flexibility (1995)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method (2006)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)On Positive Harris Recurrence of Multiclass Queueing Networks: A Unified Approach Via Fluid Limit Models (1995)Asymptotic optimality of maximum pressure policies in stochastic processing networks (2008)Switched networks with maximum weight policies: Fluid approximation and multiplicative state space collapse (2012)A Skill Based Parallel Service System Under FCFS-ALIS — Steady State, Overloads, and Abandonments (2014)Brownian Models of Queueing Networks with Heterogeneous Customer Populations (1988)A broader view of Brownian networks (2003)Pathwise optimality of the exponential scheduling rule for wireless channels (2004)Applied Probability and Queues (1987)Achieving 100% throughput in an input-queued switch (1999)Control Techniques for Complex Networks (2007)The Regulation of Queue Size by Levying Tolls (1969)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)On-Demand Service Platforms (2016)Game Theory and Information Economics (2018)Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)Open Queueing Networks in Heavy Traffic (1984)Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers (2005)Achieving 100% throughput in an input-queued switch (2002)MaxWeight scheduling in a generalized switch: State space collapse and workload minimization in heavy traffic (2004)Queue-and-Idleness-Ratio Controls in Many-Server Service Systems (2009)Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing (2009)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design (1991)Reengineering the corporation: A manifesto for business revolution (1993)Call center outsourcing: Coordinating staffing level and service quality (2008)Catching Falling Stars: A Human Resource Response to Social Capital's Detrimental Effect of Information Overload on Star Employees (2012)Crowding at the frontier: boundary spanners, gatekeepers and knowledge brokers (2015)The Skill Content of Recent Technological Change: An Empirical Exploration (2001)Skills, Tasks and Technologies: Implications for Employment and Earnings (2011)Digital Economics (2019)
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References

  • 1992Stability properties of constrained queueing systems and scheduling policies for maximum throughput in multihop radio networks2,838 cited
  • 2000Hierarchies and the Organization of Knowledge in Production1,201 cited
  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 2004Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule326 cited
  • 2001Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: asymptotic optimality of a threshold policy284 cited
  • 2005Maximum Pressure Policies in Stochastic Processing Networks258 cited
  • 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
  • 2000Brownian models of open processing networks: canonical representation of workload223 cited
  • 2003Gatekeepers and Referrals in Services192 cited
  • 1998Heavy traffic analysis of a system with parallel servers: asymptotic optimality of discrete-review policies182 cited
  • 2002Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation159 cited
  • 2010Hierarchical Structure and Search in Complex Organizations154 cited
  • 2012Diagnostic Accuracy Under Congestion108 cited
  • 2010Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited

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105 cited
  • 2009Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic87 cited
  • 2010Design and Analysis of Diagnostic Service Centers78 cited
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