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Client Churn Prediction with Call Log Analysis · Study

WorkClient Churn Prediction with Call Log Analysis

Nhi N.Y. Vo2018

Work2018

Client Churn Prediction with Call Log Analysis

Nhi N.Y. Vo · Shaowu Liu · Ben Culbert · Guandong Xu

11 citations·0/0 files stored·Lecture notes in computer science

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Customer churn and segmentation Customer Service Quality and Loyalty AI and HR Technologies

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References

2012Linguistic Inquiry and Word Count (LIWC)2004Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management 2002Turning telecommunications call details to churn prediction: a data mining approach 2014Churn prediction using comprehensible support vector machine: An analytical CRM application 2008Integrating the voice of customers through call center emails into a decision support system for churn prediction 2015Telco Churn Prediction with Big Data 2016Developing a prediction model for customer churn from electronic banking services using data mining 2014Dynamic churn prediction framework with more effective use of rare event data: The case of private banking

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2023Churn Prediction via Multimodal Fusion Learning: Integrating Customer Financial Literacy, Voice, and Behavioral Data

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2020Leveraging unstructured call log data for customer churn predictionarticle · 6 shared references 2025A comprehensive survey on customer churn analysis studiesarticle · 5 shared references 2021Application of Machine Learning in Customer Churn Predictionother · 4 shared references 2022A SLR on Customer Dropout Predictionarticle · 4 shared references 2015A comparison of machine learning techniques for customer churn predictionarticle · 3 shared references 2014Managing B2B customer churn, retention and profitabilityarticle · 3 shared references

Details

Year2018

Typeother

Published2018-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations11

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/978-3-319-91458-9_47

openalex_workW2802720945

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