Transport accessibility for wheelchair users: A qualitative analysis of inclusion and health

Abstract

Using the case of wheelchair users who choose to use public transport in London, this paper highlights the experiences of a marginalized group within infrastructure to investigate how transport impacts their lives and well-being. This article first describes the barriers faced by wheelchair users in the transit network (from physical to social) and the largely negative emotions that these barriers bring out on these passengers. It then highlights how these users have developed problem-solving techniques to cope with the barriers they face. The article then discusses the impact that these barriers have on the lives of wheelchair users, not only regarding issues of access but also the ways in which it affects social inclusion. Lastly, this article considers how wheelchair users’ responses to barriers may be of consequence to the transport system itself, both as providing some interesting insight for transport engineers but also as potential harm to the network if improvements to access are not enacted.

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