References

• 2006The Toyota Way in Services: The Case of Lean Product Development608 cited
• 2008The evolving theory of quality management: The role of Six Sigma566 cited
• 2012Local E‐Government in the United States: Transformation or Incremental Change?383 cited
• 2008Lean, six sigma and lean sigma: fads or real process improvement methods?358 cited
• 2008An Overview of Six Sigma272 cited
• 2008Success factors: public works and public‐private partnerships266 cited
• 2007Critical success factors of continuous improvement in the public sector251 cited
• 2005Implementation of TQM and lean Six Sigma tools in local government: a framework and a case study218 cited
• 2005E-government: An analysis for implementation: Framework for understanding cultural and social impact178 cited
• 2009The challenges of six sigma in improving service quality167 cited
• 2004Six sigma for small and medium-sized enterprises164 cited
• 2010Lean Six Sigma, creativity, and innovation142 cited
• 2003Information technology and administrative reform: Will the time after E-Government be different?99 cited
• 2013Contemporary Challenges in Local Government: Evolving Roles and Responsibilities, Structures, and Processes96 cited
• 2017