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Conceptualizing User Satisfaction toward a Library Quality at Malaysia Nuclear Agency Library
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Conceptualizing User Satisfaction toward a Library Quality at Malaysia Nuclear Agency Library (2017)Conceptualizing User Satisfaction toward …User perceptions of library effectiveness in Malaysian agricultural libraries (2001)User perceptions of library e…Libqual+ (2001)Libqual+Let users judge the quality of faculty library services (2001)Let users judge the quality o…Information systems effectiveness: A user satisfaction approach (1996)Information systems effective…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…Information Seeking Patterns: Social Sciences (1995)Information needs and information‐seeking behaviour of graduate students at the University of Botswana (1998)Making sense of the quality maze: perspectives for public and academic libraries (2005)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)User perception on library services and information resources in Kenyan Public Libraries (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance (2018)Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective (2020)Technostress and the entitled employee: impacts on work and family (2021)Classifying Services to Gain Strategic Marketing Insights (1983)Service Management: Strategy and Leadership in Service Businesses. (1985)Expert systems: the next challenge for managers (1986)UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)Privacy: Recognition of a Consumer Right (1991)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Integrating the Kano model, AHP and planning matrix (2008)Perceived service quality, perceived value and recommendation (2008)Satisfaction: a behavioral perspective on the consumer (2010)A library management response model against the economic crisis (2011)Complaining behavior of public library users in South Korea (2003)IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)Perceived quality versus quality of processes: a meta concept of service quality measurement (2011)
this work references cited by second hop

References

  • 1988A Conceptual Model of Service Quality579 cited
  • 1996Information systems effectiveness: A user satisfaction approach137 cited
  • 2001User perceptions of library effectiveness in Malaysian agricultural libraries46 cited
  • 2001Let users judge the quality of faculty library services32 cited
  • 2001Libqual+30 cited

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