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• 2009User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.7 cited
• 2010Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal.5 cited
• 2022Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library2 cited
• 2014School library resource centres in Iringa and Njombe regions of Tanzania : their status and role in resource-based learning.2 cited
• 2021User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights1 cited