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Store satisfaction and store loyalty: The moderating role of store atmosphere · Study

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ArticleStore satisfaction and store loyalty: The moderating role of store atmosphere

Barbara Francioni2018

Article2018

Store satisfaction and store loyalty: The moderating role of store atmosphere

Barbara Francioni · Elisabetta Savelli · Marco Cioppi

67 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

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References

2001Econometric Analysis of Cross Section and Panel Data 1978Specification Tests in Econometrics 2021Econometric Analysis of Panel Data 1992Measuring Service Quality: A Reexamination and Extension 2011An assessment of the use of partial least squares structural equation modeling in marketing research 1999Whence Consumer Loyalty?2010Satisfaction: a behavioral perspective on the consumer 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value

Cited by

2021Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats 2020Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y 2019Impulse behavior in economic crisis: a data driven market segmentation 2021Linking atmospherics to shopping outcomes: The role of the desire to stay 2020The influence of atmospherics general interior variables on shoppers’ emotions and behavior

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2017Web atmospherics as drivers of shopping centres’ customer loyaltyarticle · 17 shared references 2017Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programsarticle · 14 shared references 2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service typearticle · 14 shared references 2016Atmospheric harmony in the retail environment: Its influence on store satisfaction and re‐patronage intentionarticle · 14 shared references 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segmentarticle · 13 shared references 2006Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brandsarticle · 13 shared references

Details

Year2018

Typearticle

Published2018-05-18

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations67

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2018.05.005

openalex_workW2804904951

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2019

How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study

2022Service quality and store design in retail competitiveness

2021Impact of Store Image Dimensions on Shopper’s Attitude, Perceived Value, and Purchase Intention