SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Measuring the Competitiveness Factors in Telecommunication Markets · Study

ChapterShelves

ChapterMeasuring the Competitiveness Factors in Telecommunication Markets

Md. Nekmahmud2018

Chapter2018

Measuring the Competitiveness Factors in Telecommunication Markets

Md. Nekmahmud · Shafiqur Rahman

27 citations·0/0 files stored·Contributions to management science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 27 citations exist upstream.

References

1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991The Competitive Advantage of Nations 1990The Competitive Advantage of Nations 1974An Index of Factorial Simplicity 2003Evolving to a New Dominant Logic for Marketing 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2012Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequencesarticle · 32 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 16 shared references 2011Generic technology‐based service quality dimensions in bankingarticle · 14 shared references 2015THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATIONarticle · 13 shared references 2010Verifying alternative measures of the service-quality construct: consistencies and contradictionsarticle · 13 shared references 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail bankingarticle · 12 shared references

Details

Year2018

Typechapter

Published2018-01-01

VenueContributions to management science

ISSN-L1431-1941

Languageen

Citations27

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1007/978-3-319-71722-7_18

openalex_workW2804931438

Links

Imported from OpenAlex (CC0) — nothing here is generated.