Best practices for organizational change management within electrical contractors

Abstract

Few studies have investigated best practices for organizational change management (OCM) within the electrical contracting industry. This study had two research questions: first, to determine whether there is a relationship between electrical contractor usage of OCM practices and successful change adoption; second, to identify whether electrical contractors have recommendations for how to effectively implement OCM practices within their companies. The first research question was assessed via a national survey of 94 electrical contractors who had recently adopted an organizational change. The second question was explored through 11 in-depth interviews of electrical contractors who had implemented organizational changes such as prefabrication, management team realignment, new software, paperless mobile technology, payroll automation, and entering into a new market. Results showed OCM practices were associated with successful change adoption. OCM practices that had a direct association with successful change adoption included change agent effectiveness, a realistic timescale, providing change-related training, senior leadership commitment, measuring performance benchmarks, providing sufficient resources, and effective change message communication. Interviewees recommended best practices for executing these OCM practices. Contributions include being the first study to investigate OCM practices specifically within the electrical contracting industry and identification of how practitioners can implement OCM practices for their change initiatives.

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