Article2018

Website Accessibility: U.S. Veterans Affairs Medical Centers as a Case Study

6 citations0/0 files storedBusiness and Professional Communication Quarterly

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Digital Accessibility for Disabilities Usability and User Interface Design Health Literacy and Information Accessibility

Abstract

The Internet is a critical eHealth/eGovernment information source, and the U.S. Department of Veterans Affairs operates the United States’ largest integrated health care system. This case study used machine-based accessibility testing to assess accessibility for 116 VA Medical Center websites, based on U.S. Section 508 standards and international WCAG 2.0 guidelines. While we found accessibility issues on each website analyzed, problems were generally limited. Notable exceptions included PDF accessibility and fixed-text sizes. The study’s results offer implications for practitioners (accessibility problems likely overlooked and ways to check accessibility) and educators, particularly the need to better integrate accessibility into the curriculum.

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2006Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities 2011Accessibility of U.S. federal government home pages: Section 508 compliance and site accessibility statements 2014Web accessibility standards and disability: developing critical perspectives on accessibility 2004Beyond Section 508: The spectrum of legal requirements for accessible e-government Web sites in the United States 2012Enterprise Web Accessibility Levels Amongst the Forbes 250: Where Art Thou O Virtuous Leader?2014Hospital Website Rankings in the United States: Expanding Benchmarks and Standards for Effective Consumer Engagement 2011Corporate website accessibility: does legislation matter?2012Communicating Web Accessibility to the Novice Developer

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