Implementation and evaluation of online, synchronous research consultations for graduate students

Amanda Bezet · Taylor Duncan · Kira Litvin

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Purpose Librarians at Northcentral University (NCU) provide online synchronous research consultations for students to discuss resources and search strategies for class assignments, papers, presentations, theses and dissertations. The purpose of this paper is to document the implementation and assessment of this service and to seek to demonstrate that research consultations provided by NCU librarians contribute to students’ learning and success. Design/methodology/approach Research consultations are scheduled using Springshare LibCal and are conducted via Citrix GoToMeeting. Students report their satisfaction and skills learned via the Research Consultation Satisfaction Survey. Dissertation chairs and faculty instructors complete separate surveys, which assess the effect that research consultations had on their students’ work. All surveys were created using Qualtrics. Findings Assessment data reveal that students are satisfied with the research consultation service and can identify specific skills learned. Additionally, faculty and dissertation chairs report an improvement in students’ citations and ability to locate relevant sources. Future research may include examination of learning analytics or citation analysis for students who participated in research consultations. Originality/value Research consultations are rarely documented in the scholarly literature. An opportunity exists to make virtual research consultations more widely adopted as a distinct library reference service, and further, to measure the impact of this service. This project demonstrates how to successfully implement and assess online research consultations. Techniques discussed may be used in 100 per cent virtual environments, as well as within traditional, brick and mortar schools that may already offer face-to-face research consultations.

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2016Is the need for mediated reference service in academic libraries fading away in the digital environment?2009Breaking out of the Asynchronous Box: Using Web Conferencing in Distance Learning 2011When coming to campus is not an option: using web conferencing to deliver library instruction 2004Research Consultations: Enhancing Library Research Skills 2012Citation Analysis as a Tool to Measure the Impact of Individual Research Consultations 2015Individualized Research Consultations in Academic Libraries: A Scoping Review of Practice and Evaluation Methods 2010Use of Information and Communication Technology to Enhance the Information Literacy Skills of Distance Students 2015Collaborating With Faculty to Assess Research Consultations for Graduate Students

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2019Assisting, Instructing, Assessing: 21st Century Student Centered Librarianship 2022The Road Less Traveled: Assessing the Impact of Virtual Research Consultations on Online Doctoral Student Persistence 2024It's all about the chat and COVID-19: Virtual one-on-one research consultations surveyed 2021Evaluating a recorded appointment service for individual research consultations between librarians and allied health students

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