Assessing enterprise wiki success from the perspective of end-users: an empirical approach

Abstract

The success of wikis on the Internet has led organisations to introduce wikis within corporate settings for multiple purposes. However, despite the popularity of wikis in the public and subsequently in the corporate environment, an empirical investigation of their benefits for individual performance in organisations is still lacking. This study performs an empirical investigation of 177 corporate wiki end-users to evaluate their perceived performance after wiki use. Enterprise wikis’ perceived end-user performance is evaluated by measuring users’ perceived efficiency, effectiveness and capacity development. The findings suggest that the collaboration quality, information quality and system quality of enterprise wikis help their users in terms of increased efficiency, effectiveness and capacity development.

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