References

• 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
• 2013Diagnosis related groups in Europe: moving towards transparency, efficiency, and quality in hospitals?528 cited
• 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
• 2007Operations Systems with Discretionary Task Completion181 cited
• 2012Do patients choose hospitals with high quality ratings? Empirical evidence from the market for angioplasty in the Netherlands177 cited
• 2014Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing161 cited
• 2016Bundled Payment vs. Fee-for-Service: Impact of Payment Scheme on Performance157 cited
• 2000Performance-Based Incentives in a Dynamic Principal-Agent Model112 cited
• 2012Diagnostic Accuracy Under Congestion108 cited
• 2014When to Use Speedup: An Examination of Service Systems with Returns91 cited
• 2010Design and Analysis of Diagnostic Service Centers78 cited
• 2013Speed–Quality Trade-Offs in a Dynamic Model77 cited
• 2005Managing response time in a call-routing problem with service failure73 cited
• 2013Pricing and Operational Performance in Discretionary Services49 cited

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