Measuring System Success In New Context By Adapting DM 2003 Framework With The External Factor Management Support

Abstract

Rate of failure of software's and information systems are high among the world and there is a dire need for engineering a systems quality framework works a success measure tool in the context of the study domain. Success measure of systems and developing a framework helps in solving the problem of higher rate of systems failure. Success measure is also, an important part of systems development to improve systems performance. However, studies showed a lack of research done on systems success in world universities Arab region universities and Yemeni universities and limited adequate frameworks. Systems especially the web-based faces high rate of failure in world and Arab region, it was observed that many funded system projects failed, it was also, noted that in Yemen systems were completed and implemented without evaluation and success measuring. The Yemen higher education management information system (YHEMIS), is a large-scale application developed and implemented without evaluation. Hence, this research measures the YHEMIS application by investigating into the factors that influence user satisfaction and system use which will further show the benefit of the system. The research findings showed that information quality, system quality and management support influenced the use and users' satisfaction and played a vital role in the success of YHEMIS. The findings showed that students' satisfaction have the strongest effect on the perceived net benefits YHEMIS brought for the students. This study provides the first empirical data on the evaluation of web-based systems success conducted on YHEMIS in Yemen. Based on the results, stakeholders can get the feedback to improve the systems and provide input to develop other software projects. The research findings can provide the support to the management of Hadhramout University to other online system projects. Hence, YHEMIS can be said to be successful and users (students) satisfaction can be considered as the indicator of systems success and benefit.

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