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An investigation of shippers’ satisfaction and behaviour towards corporate social responsibility in maritime transport
16 references·0 citing·47 second hop
An investigation of shippers’ satisfaction and behaviour towards corporate social responsibility in maritime transport (2018)An investigation of shippers’ satisfactio…Does product market competition foster corporate social responsibility? Evidence from trade liberalization (2014)Does product market competiti…Does CSR Reduce Firm Risk? Evidence from Controversial Industry Sectors (2012)Does CSR Reduce Firm Risk? Ev…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)How can corporate social resp…Measuring Corporate Social Responsibility: A Scale Development Study (2008)Measuring Corporate Social Re…Firm performance: the interactions of corporate social performance with innovation and industry differentiation (2008)Firm performance: the interac…Does it pay to be different? An analysis of the relationship between corporate social and financial performance (2008)Does it pay to be different? …The moderating effects of institutional pressures on emergent green supply chain practices and performance (2007)The moderating effects of ins…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Do Satisfied Customers Buy Mo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)A Review and Synthesis of the…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The theory of planned behavior (1991)The theory of planned behaviorCulture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Strategic management a stakeholder approach (2010)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Scale development: ten main limitations and recommendations to improve future research practices (2017)The psychological microfoundations of corporate social responsibility: A person‐centric systematic review (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Customer Experience Throughout the Customer Journey (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)On Persistence in Mutual Fund Performance (1997)Corporate Philanthropy and Corporate Financial Performance: The Roles of Stakeholder Response and Political Access (2011)Does it pay to be really good? addressing the shape of the relationship between social and financial performance (2012)Socially responsible firms (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Coefficient Alpha and the Internal Structure of Tests (1951)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Gain more insight from your PLS-SEM results (2016)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)The standards for educational and psychological testing. (2013)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1991The theory of planned behavior90,729 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research7,981 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2008Measuring Corporate Social Responsibility: A Scale Development Study1,792 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 2008Does it pay to be different? An analysis of the relationship between corporate social and financial performance1,368 cited
  • 2007The moderating effects of institutional pressures on emergent green supply chain practices and performance1,235 cited
  • 2008Firm performance: the interactions of corporate social performance with innovation and industry differentiation1,098 cited
  • 2010How can corporate social responsibility activities create value for stakeholders? A systematic review1,077 cited
  • 2005

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Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
943 cited
  • 2012Does CSR Reduce Firm Risk? Evidence from Controversial Industry Sectors877 cited
  • 2014Does product market competition foster corporate social responsibility? Evidence from trade liberalization799 cited
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