An Analysis of an Electronic Document Records Management System Deployment: A Case Study of a United Kingdom Local Authority

Abstract

UK Local Authorities have the responsibility for delivering a wide range of services to the general public and have a number of significant problems in many service delivery areas. Information Technology (IT) is arguably one of the most challenging fields. A current senior executive issue within UK Local Authorities is transforming organisations through the deployment of IT. This is due to the call from the United Kingdom National Government for the public sector to be more innovative, improve their internal operations and focus on modernising their service delivery. This paper investigates, via a case study, the rationale for the implementation of an organisational-wide and corporate Electronic Document Records Management (EDRM) system. There is paucity in the normative literature with regards to this subject. This paper, therefore, elicits material to analyse how the EDRM system was deployed and to what extent the selected case organisation was transformed. The findings in this paper are based on the literature and case study research to help improve organisational transformation. These findings will have direct benefit to the case study organisation and may assist other organisations in the future. The contribution of the research will be of benefit to both academics and practitioners engaged in EDRM system research and implementation.

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