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An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia
12 references·0 citing·48 second hop
An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia (2018)An empirical study of customer usage and …E-BANKING SERVICES – FEATURES, CHALLENGES AND BENEFITS (2014)E-BANKING SERVICES – FEATURES…Factors Affecting Adoption of Electronic Banking: An Analysis of the Perspectives of Banks' Customers (2012)Factors Affecting Adoption of…Measuring Service Quality of Banks: An Empirical Study (2011)Measuring Service Quality of …Internet banking, consumer adoption and customer satisfaction (2011)Internet banking, consumer ad…FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS (2011)FACTORS AFFECTING THE CUSTOME…An Empirical Study of Factors Affecting the Internet Banking Adoption among Malaysian Consumers (2010)An Empirical Study of Factors…Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia (2009)Corporate Customers’ Adoption…Customer's Perception on Usage of Internet Banking (2008)Customer's Perception on Usag…Consumer Behavior of Online Banking in Bangladesh (2007)Consumer Behavior of Online B…Factors influencing the adoption and usage of internet banking: a New Zealand perspective (2005)Factors influencing the adopt…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)A systematic review of Internet banking adoption (2013)Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2014)Innovation adoption attributes: a review and synthesis of research findings (2014)Diffusion of Innovations 1 (2019)A Strategic Analysis of Electronic Marketplaces (1991)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Provision of electronic banking in the UK and the Republic of Ireland (1999)Effects of Iranian online behavior on the acceptance of internet banking (2013)Factors Affecting Customers Adoption of Internet Banking in Pakistan (2017)AN ESSENTIAL REVIEW OF INTERNET BANKING SERVICES IN DEVELOPING COUNTRIES (2019)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)The Behavioral Consequences of Service Quality (1996)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction (2016)Gender, E-Banking, and Customer Retention (2019)The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis (2019)E-Banking in Emerging Economy: Empirical Evidence of Iran (2010)The Impact of Information and Communication Technology on Banks’ Performance and Customer Service Delivery in the Banking Industry (2012)An Integrated TOE-DoI Framework for Cloud Computing Adoption in Higher Education: The Case of Sub-Saharan Africa, Ethiopia (2020)Challenge Management of Banking Services – with Special Reference to Virtual Banking Service Challenges (2020)Impact of the Digital Economy on the Banking Sector (2020)Consumer attitudes, system's characteristics and internet banking adoption in Malaysia (2006)Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet (2007)The Impact Of Service Quality On Customer Satisfaction In Internet Banking (2014)Internet banking and customer satisfaction in Pakistan (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective (2014)Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust (2015)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)The determinants of perceived service quality and its relationship with satisfaction (2000)Impact of Microcredit on Employment Generation and Empowerment of Rural Women in India (2020)The Adoption and Use of Personal Internet Banking Services in Thailand (2009)Assessing personal disposition of individuals towards technology adoption (2016)Factors Influencing Consumer Intentions to Adopt Online Banking in Malaysia (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2012Factors Affecting Adoption of Electronic Banking: An Analysis of the Perspectives of Banks' Customers97 cited
  • 2010An Empirical Study of Factors Affecting the Internet Banking Adoption among Malaysian Consumers65 cited
  • 2014E-BANKING SERVICES – FEATURES, CHALLENGES AND BENEFITS56 cited
  • 2011FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS53 cited
  • 2011Internet banking, consumer adoption and customer satisfaction47 cited
  • 2008Customer's Perception on Usage of Internet Banking42 cited
  • 2009Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia35 cited
  • 2011Measuring Service Quality of Banks: An Empirical Study25 cited
  • 2005Factors influencing the adoption and usage of internet banking: a New Zealand perspective19 cited
  • 2007Consumer Behavior of Online Banking in Bangladesh12 cited

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