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Queue management: Elimination, expectation, and enhancement · Study

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ArticleQueue management: Elimination, expectation, and enhancement

Elliott N. Weiss2018

Article2018

Queue management: Elimination, expectation, and enhancement

Elliott N. Weiss · Chad J. Tucker

31 citations·0/0 files stored·Business Horizons

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Customer Service Quality and Loyalty Advanced Queuing Theory Analysis Service and Product Innovation

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2006Are leaders portable?2006Breaking the trade-off between efficiency and service.

Cited by

2019Overview Impact Of Application Of Queuing Theory Model On Productivity Performance In A Banking Sector 2020Implications of customer participation in outsourcing non-core services to third parties

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Year2018

Typearticle

Published2018-07-21

VenueBusiness Horizons

ISSN-L0007-6813

Languageen

Citations31

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.bushor.2018.05.002

openalex_workW2883334864

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