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The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan
15 references·7 citing·39 second hop
The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan (2018)The Role of Enterprise Resource Planning …How Do Enterprise Resource Planning Systems Affect Firm Risk? Post-Implementation Impact1 (2015)How Do Enterprise Resource Pl…Organizational Factors Influencing Effective Use of CRM Solutions (2014)Organizational Factors Influe…Enterprise Resource Planning and Supply Chain Management (2013)Enterprise Resource Planning …Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013)Enterprise Resource Planning …The Effect of ERP Successful Implementation on Employees' Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan (2012)The Effect of ERP Successful …Strategic Retail Management (2012)Strategic Retail ManagementManagement Information Systems, Managing The Digital Firm, 12th Ed. (2012)Management Information System…Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance (2012)Customer Relationship Managem…Concepts in Enterprise Resource Planning (2012)Concepts in Enterprise Resour…Value of Information Integration to Supply Chain Management: Roles of Internal and External Contingencies (2011)Value of Information Integrat…Key Concepts in Marketing (2009)Key Concepts in MarketingPrinciples of Customer Relationship Management (2007)Principles of Customer Relati…Managing Customer Relationships: A Strategic Framework (2004)Managing Customer Relationshi…Supply Chain Management: Strategy, Planning, and Operation (2003)Supply Chain Management: Stra…Management information systems: managing the digital firm (2003)Management information system…The impact of ethical leadership on organizational citizenship behavior in higher education: the contingent role of organizational justice (2024)The impact of ethical leaders…Enhancing Sales Forecasting Accuracy through Integrated Enterprise Resource Planning and Customer Relationship Management using Artificial Intelligence (2024)Enhancing Sales Forecasting A…The impact of electronic customer relationship management strategies on customer loyalty: A mediated model (2023)The impact of electronic cust…Supply Chain Integration, Flexibility, and Operational Performance (2022)Supply Chain Integration, Fle…Determinants of ERP Adoption, User Satisfaction, and User Engagement (2022)Determinants of ERP Adoption,…The Role of CRM Fog Computing on Innovation and Customer Service Quality: an Empirical Study (2020)The Role of CRM Fog Computing…IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON FOOD AND BEVERAGE SERVICES QUALITY: THE MEDIATING ROLE OF EMPLOYEES SATISFACTION (2020)IMPACT OF CUSTOMER RELATIONSH…How information gives you competitive advantage (1985)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)The Quality of Accruals and Earnings: The Role of Accrual Estimation Errors (2002)Mitigating Diminishing Returns to R&D: The Role of Information Technology in Innovation (2017)Digitalization and co-creation of healthcare value: A case study in Occupational Health (2021)THE IMPLEMENTATION OF ENTERPRISE RESOURCE PLANNING (ERP) IN THE UNITED ARAB EMIRATES: A CASE OF MUSANADA CORPORATION (2022)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Case Study Research: Design and Methods (1984)Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust (2017)Internet and SMEs' internationalization: The role of platform and website (2019)Mitigate risks in perishable food supply chains: Learning from COVID-19 (2021)Information Systems Success: The Quest for the Dependent Variable (1992)Measuring User Participation, User Involvement, and User Attitude (1994)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The role of absorptive capacity, communication and trust in ERP adoption (2016)The Role of Top Management Commitment to Enhancing the Competitive Advantage Through ERP Integration and Purchasing Strategy (2019)Mechanisms for successful management of enterprise resource planning from user information processing and system quality perspective (2023)Market-based capabilities and financial performance of firms: insights into marketing’s contribution to firm value (2008)Business to business digital content marketing: marketers’ perceptions of best practice (2014)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Business models and supply chains for the circular economy (2018)Defining information systems as work systems: implications for the IS field (2008)Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices (2010)Born digitals: Thoughts on their internationalization and a research agenda (2019)Characterising the deal-proneness of consumers by analysis of price sensitivity and brand loyalty: an analysis in the retail environment (2009)Retailer activity in shaping food choice (2012)Extending the Boundaries: An Assessment of the Integration of Extended Producer Responsibility Within Corporate Social Responsibility (2015)Analysis of the Critical Success Factors for Enterprise Resource Planning Implementation from Stakeholders’ Perspective: A Systematic Review (2015)Sustainable enterprise resource planning systems implementation: A framework development (2018)IoT-based enterprise resource planning: Challenges, open issues, applications, architecture, and future research directions (2020)Critical success factors for e-commerce entrepreneurship: an empirical study of Thailand (2008)Factors affecting the adoption of cloud services in enterprises (2015)The Role of Google Classroom in ELT (2019)The effect of customer relationship management adoption in business‐to‐business markets (2012)The Relationship between Loyalty Program, Customer Satisfaction and Customer Loyalty in Retail Industry: A Case Study (2014)Using Machine Learning To Cocreate Value Through Dynamic Customer Engagement In A Brand Loyalty Program (2018)
this work references cited by second hop

References

  • 2003Supply Chain Management: Strategy, Planning, and Operation2,283 cited
  • 2003Management information systems: managing the digital firm1,424 cited
  • 2004Managing Customer Relationships: A Strategic Framework469 cited
  • 2012Management Information Systems, Managing The Digital Firm, 12th Ed.291 cited
  • 2011Value of Information Integration to Supply Chain Management: Roles of Internal and External Contingencies188 cited
  • 2012Concepts in Enterprise Resource Planning145 cited
  • 2015How Do Enterprise Resource Planning Systems Affect Firm Risk? Post-Implementation Impact1137 cited
  • 2007Principles of Customer Relationship Management128 cited
  • 2013Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation104 cited
  • 2012Strategic Retail Management96 cited
  • 2012Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance86 cited
  • 2013Enterprise Resource Planning and Supply Chain Management62 cited
  • 2009Key Concepts in Marketing57 cited
  • 2012The Effect of ERP Successful Implementation on Employees' Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan43 cited

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  • 2014Organizational Factors Influencing Effective Use of CRM Solutions42 cited
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    • 2023The impact of electronic customer relationship management strategies on customer loyalty: A mediated model49 cited
    • 2024Enhancing Sales Forecasting Accuracy through Integrated Enterprise Resource Planning and Customer Relationship Management using Artificial Intelligence30 cited
    • 2024The impact of ethical leadership on organizational citizenship behavior in higher education: the contingent role of organizational justice27 cited
    • 2020IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON FOOD AND BEVERAGE SERVICES QUALITY: THE MEDIATING ROLE OF EMPLOYEES SATISFACTION22 cited
    • 2022Determinants of ERP Adoption, User Satisfaction, and User Engagement21 cited
    • 2020The Role of CRM Fog Computing on Innovation and Customer Service Quality: an Empirical Study18 cited
    • 2022Supply Chain Integration, Flexibility, and Operational Performance18 cited