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Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes
16 references·16 citing·38 second hopsampled
Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes (2018)Exploring factors on customers’ restauran…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Perceived Behavioral Control, Self‐Efficacy, Locus of Control, and the Theory of Planned Behavior 1 (2002)Perceived Behavioral Control,…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Importance-Performance Analysis (1977)Importance-Performance Analys…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…What attributes affect customer satisfaction in green restaurants? An aspect-based sentiment analysis approach (2024)What attributes affect custom…Cognitive structures of restaurants' characteristics, consumers’ perceived benefits and values about medicated diet restaurants: A means-end chain approach (2023)Cognitive structures of resta…Expanding the experiential value scale to predict independent restaurant dining intent (2022)Expanding the experiential va…Customer Brand Personality, Dining Experience, and Satisfaction at Luxury Hotel Restaurants (2022)Customer Brand Personality, D…What Are the Salient and Memorable Green-Restaurant Attributes? Capturing Customer Perceptions From User-Generated Content (2021)What Are the Salient and Memo…Understanding Risk Perception toward Food Safety in Street Food: The Relationships among Service Quality, Values, and Repurchase Intention (2021)Understanding Risk Perception…Peer-to-Peer Dining: A Motivation Study (2021)Peer-to-Peer Dining: A Motiva…Are online meal delivery platforms part of the sharing economy? (2021)Are online meal delivery plat…A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing (2021)A collaborative application o…“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants (2021)“Actions speak louder than wo…Measuring memorable dining experiences and related emotions in fine dining restaurants (2020)Measuring memorable dining ex…Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions (2020)Influence of fast-food restau…Exploring the role of service quality, atmosphere and food for revisits in restaurants by using a e-mystery guest approach (2020)Exploring the role of service…A bite of nostalgia: The influence of nostalgia in consumers’ loyalty intentions at traditional restaurants (2020)A bite of nostalgia: The infl…Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants (2019)Modeling customer satisfactio…Effect of dining experience on future intention in quick service restaurants (2019)Effect of dining experience o…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Self-Efficacy: The Exercise of Control (1999)Theory of reasoned action, theory of planned behavior, and the integrated behavioral model (2008)The dragons of inaction: Psychological barriers that limit climate change mitigation and adaptation. (2011)The Influence of Attitudes on Behavior (2018)Structural Equations with Latent Variables. (1991)A power primer. (1992)Power analysis and determination of sample size for covariance structure modeling. (1996)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Consistent Partial Least Squares Path Modeling1 (2015)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2002Perceived Behavioral Control, Self‐Efficacy, Locus of Control, and the Theory of Planned Behavior 17,621 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited

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  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • Cited by

    • 2020Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions142 cited
    • 2020Measuring memorable dining experiences and related emotions in fine dining restaurants104 cited
    • 2019Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants92 cited
    • 2020Exploring the role of service quality, atmosphere and food for revisits in restaurants by using a e-mystery guest approach79 cited
    • 2021Understanding Risk Perception toward Food Safety in Street Food: The Relationships among Service Quality, Values, and Repurchase Intention69 cited
    • 2020A bite of nostalgia: The influence of nostalgia in consumers’ loyalty intentions at traditional restaurants66 cited
    • 2019Effect of dining experience on future intention in quick service restaurants59 cited
    • 2024What attributes affect customer satisfaction in green restaurants? An aspect-based sentiment analysis approach43 cited
    • 2022Expanding the experiential value scale to predict independent restaurant dining intent30 cited
    • 2021Peer-to-Peer Dining: A Motivation Study29 cited
    • 2021“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants26 cited
    • 2021Are online meal delivery platforms part of the sharing economy?22 cited
    • 2023Cognitive structures of restaurants' characteristics, consumers’ perceived benefits and values about medicated diet restaurants: A means-end chain approach20 cited
    • 2021What Are the Salient and Memorable Green-Restaurant Attributes? Capturing Customer Perceptions From User-Generated Content19 cited
    • 2022Customer Brand Personality, Dining Experience, and Satisfaction at Luxury Hotel Restaurants17 cited
    • 2021A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing15 cited