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Cited by

• 2016Management dynamics in the knowledge economy88 cited
• 2009Defying a Reputational Crisis – Cadbury's Salmonella Scare: Why are Customers Willing to Forgive and Forget?61 cited
• 2015Learning orientation, integration, and supply chain risk management in Chinese manufacturing firms58 cited
• 2007Responding to crisis through strategic knowledge management48 cited
• 2010Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal32 cited
• 2008A case study approach to issue and crisis management29 cited
• 2012National Extension Workshop Developing effective risk and crisis communication approaches in the poultry industry21 cited
• 2014Organisational ineffectiveness: environmental shifts and the transition to crisis9 cited
• 2013Le biais d'auto-complaisance dans la création immédiate de connaissances, issue d'un échec0 cited