Communicating Haze Crisis Online: Comparing Traditional Media News and New Media Perspectives in Singapore

Trisha T. C. Lin

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Public Relations and Crisis Communication Media Studies and Communication Communication and COVID-19 Impact

Abstract

To understand haze-related online communication in Southeast Asia, this exploratory study took a mixed method approach to conduct web analysis of online communication during haze crisis in Singapore, followed by textual analysis of traditional and new media content during peak days. First, web analytics showed that Singapore’s haze online communication occurred mostly on the Twitter platform with primary negative sentiments. Next, textual analysis results found that majority of traditional media-affiliated news provided informative haze reports and centered on positive measurements taken by government and authorities, similar to Public Information Model for crisis management. In comparison, haze-related new media content had diverse topics reflecting laymen’s viewpoints with critical tones and negative sentiments. News portals and blogs used two-way asymmetrical and symmetrical model for crisis management, respectively. Additionally, Social Cognitive Theory’s media diversity perspectives were applied to understand people’s media choices among traditional and new media during natural crisis with environmental influences.

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1977Social Learning Theory 2018MANAGING PUBLIC RELATIONS 2005Crisis and Emergency Risk Communication as an Integrative Model 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media 2007Is Mixed Methods Social Inquiry a Distinctive Methodology?2023Managing Public Relations 2007Editorial: Exploring the Nature of Research Questions in Mixed Methods Research 2011Examining the Role of Social Media in Effective Crisis Management

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