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Cited by

• 2021Governing the Pandemic239 cited
• 2020The Cambridge Handbook of Discourse Studies197 cited
• 2020Does the medium matter? A meta-analysis on using social media vs. traditional media in crisis communication90 cited
• 2018Seeking sincerity, finding forgiveness: YouTube apologies as image repair84 cited
• 2018#Strongerthanwinston: Tourism and crisis communication through Facebook following tropical cyclones in Fiji81 cited
• 2018Effects of 360° video on attitudes toward disaster communication: Mediating and moderating roles of spatial presence and prior disaster media involvement76 cited
• 2019The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China75 cited
• 2018Disentangling social media influence in crises: Testing a four-factor model of social media influence with large data74 cited
• 2020Recalibrating pandemic risk leadership: Thirteen crisis ready strategies for COVID-1969 cited
• 2020Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization68 cited
• 2021Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions68 cited
• 2019Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature63 cited