How Public Libraries are Keeping Pace with the Times: Core Services of Libraries in Informational World Cities

Christian Born · Maria Henkel · Agnes Mainka

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Library Science and Administration Library Science and Information Web and Library Services

Abstract

Abstract In a survey of 31 informational world cities, we investigate the state of the art public library core services. For this study, we applied the core service catalog developed by (Mainka, A., S. Hartmann, L. Orszullok, I. Peters, A. Stallmann, and W. G. Stock. 2013. “Public Libraries in the Knowledge Society: Core Services of Libraries in Informational World Cities.”Libri63 (4): 295–319. 10.1515/libri-2013-0024), counted the services offered by the libraries and compared findings with the results from 2013, allowing us to calculate a score for each library and rank them accordingly. An overall improvement of the range of services was observed, with North American libraries taking the top three positions in the ranking. To get a clearer picture of the challenges facing libraries today, personal interviews were also conducted with (chief) librarians, especially concerning developments such as maker spaces, increasing demand for information literacy instruction and the changing role of physical library space. The results presented in this paper highlight best practice examples of library services in prototypical cities of the knowledge society.

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References

2023An Introduction to Qualitative Research 2003Open Innovation: The New Imperative for Creating and Profiting from Technology 2001The Global City 2005Cities and the Creative Class 2002Argonauts of the Western Pacific 2003Cities and the Creative Class 1989The informational city: Information technology, economic restructuring, and the urban-regional process 2012The Creative City

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2021Sustaining Library Makerspaces: Perspectives on Participation, Expertise, and Embeddedness 2019Scaffolding of Learning in Library Makerspaces 2021The Role of Public Libraries in Developing Smart Cities and Communities: Comparing the Perspectives of Local Governments and Public Libraries 2025Reassessing Relevance: Public Libraries and Users’ Perceptions in the Era of Generative Artificial Intelligence 2022The quest for attractiveness of publicly owned libraries: a service quality perspective 2023Are Librarians Ready for Space Transformation? A Systematic Review of Spatial Literacy for Librarians

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