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Dynamics of consumers' dissatisfaction due to stock-outs · Study

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ArticleDynamics of consumers' dissatisfaction due to stock-outs

Shelby Koos2018

OA

Articlegreen2018

Dynamics of consumers' dissatisfaction due to stock-outs

Shelby Koos · Nazrul I. Shaikh

18 citations·0/0 files stored·International Journal of Production Economics

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2010Satisfaction: a behavioral perspective on the consumer 1990Zero defections: quality comes to services.1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1993The Antecedents and Consequences of Customer Satisfaction for Firms 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

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Details

Year2018

Typearticle

Published2018-09-24

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations18

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.ijpe.2018.09.029

openalex_workW2893422709

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