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Cooperation and competition between online travel agencies and hotels · Study

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ArticleCooperation and competition between online travel agencies and hotels

Yu-Wei Chang2018

Article2018

Cooperation and competition between online travel agencies and hotels

Yu-Wei Chang · Ping‐Yu Hsu · Yi-chen Lan

193 citations·0/0 files stored·Tourism Management

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Digital Marketing and Social Media

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 193 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 2001Consumer perceived value: The development of a multiple item scale

Cited by

2021A unified perspective on the adoption of online teaching in higher education during the COVID-19 pandemic 2020Understanding the emergence and development of online travel agencies: a dynamic evaluation and simulation approach 2020Competitor Perceptions in Tourism Coopetition 2021Limited time or limited quantity? The impact of other consumer existence and perceived competition on the scarcity messaging - Purchase intention relation 2022Does gender really matter? Exploring determinants behind consumers' intention to use contactless fitness services during the COVID-19 pandemic: a focus on health and fitness apps 2020Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS 2021Understanding tour guides’ service failure: Integrating a two-tier triadic business model with attribution theory 2021Coopetition with platforms: Balancing the interplay of cooperation and competition in hospitality

Details

Year2018

Typearticle

Published2018-10-18

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations193

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.tourman.2018.08.026

openalex_workW2895816713

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