A framework for developing business intelligence systems: a knowledge perspective

Abstract

Purpose The purpose of this research is to propose a framework for developing business intelligence systems (BIS). Design/methodology/approach Following a qualitative research method, a comprehensive framework at organizational and individual level, as well as team level, was developed. Findings The findings revealed that team-level influential factors play a more significant role in BIS development success. The results also indicate that BIS development relies on suppliers, customers and their relationships, whereas the supplier side has a more significant impact on determining successful development. Drawing on these findings, embedded knowledge, knowledge management process capability and project team members’ interaction were identified at team level on supplier side which significantly influence the success of BIS development. Practical implications This research provides insights into a framework toward successful development of BIS. Originality/value The findings of this exploratory study would be useful for planners and managers of BIS development projects to enhance success probability of such projects.

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