Work2018

SaaS E-Commerce Platforms Web Accessibility Evaluation

Osama Sohaib · Mohsen Naderpour · Walayat Hussain

9 citations0/0 files storedIEEE International Conference on Fuzzy Systems (FUZZ-IEEE)

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Digital Accessibility for Disabilities Usability and User Interface Design Mobile and Web Applications

Abstract

Web accessibility related to cloud computing is more concerned at the application level where a human interacts with an application via a user interface. Although previous research has identified web accessibility influences on website effectiveness, the evaluation of the relative importance of web accessibility on software-as-a-service (SaaS) e-commerce platform has not been empirically determined. This study evaluates the web accessibility of SaaS e-commerce platform websites. The web accessibility features from the cloud accessibility taxonomy framework were evaluated for people with disabilities such as sensory (hearing and vision), motor (limited use of hands) and cognitive (language and learning disabilities) impairments. We conducted an expert evaluation using Fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution). The results show Shopify cloud-based e-commerce platform has a high number of web accessibility features from the proposed cloud accessibility framework followed by 3dCart, BigCommerce, Volusion, and WooCommerce.

Citations in this library

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References

2012A state-of the-art survey of TOPSIS applications 1979Multiple Objective Decision Making ― Methods and Applications: A State-of-the-Art Survey 2015Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 1992Fuzzy Multiple Attribute Decision Making Methods 2011Application of fuzzy TOPSIS in evaluating sustainable transportation systems 2007Multi-objective Group Decision Making: Methods, Software and Applications With Fuzzy Set Techniques 2007Multi-Objective Group Decision Making 2011Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance

Cited by

2020Corporate Social Responsibility in Higher Education: A PLS-SEM Neural Network Approach 2023Accessibility to E-Commerce Websites for People with Disability in Indonesia

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