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A Theoretical Perspective on Customer Experience (CX) in Digital Business Strategy
16 references·0 citing·35 second hop
A Theoretical Perspective on Customer Experience (CX) in Digital Business Strategy (2018)A Theoretical Perspective on Customer Exp…Tackling the digitalization challenge: how to benefit from digitalization in practice (2022)Tackling the digitalization c…How Big Old Companies Navigate Digital Transformation (2020)How Big Old Companies Navigat…How to Develop a Great Digital Strategy (2018)How to Develop a Great Digita…How Smart, Connected Products Are Transforming Competition (2015)How Smart, Connected Products…How Smart, Connected Products Are Transforming Companies (2015)How Smart, Connected Products…Corporate Learning in Times of Digital Transformation: A Conceptual Framework and Service Portfolio for the Learning Function in Banking Organisations (2015)Corporate Learning in Times o…How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products…Cloud computing: the nexus of strategy and technology (2013)Cloud computing: the nexus of…Aligning the IT Human Resource with Business Vision: The Leadership Initiative at 3M1,2 (2000)Aligning the IT Human Resourc…Transforming Internal Governance: The Challenge for Multinationals (1999)Transforming Internal Governa…IT-enabled organizational transformation: a case study of BPR failure at TELECO (1999)IT-enabled organizational tra…On transformation and adaptation: Building the entrepreneurial corporation (1995)On transformation and adaptat…Characteristics of methodologies for manufacturing strategy formulation (1994)Characteristics of methodolog…Towards a dynamic theory of strategy (1991)Towards a dynamic theory of s…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Servant leadership: A journey into the nature of legitimate power and greatness (1979)Dynamic capabilities and strategic management (1997)Intellectual capital: The new wealth of organizations (1998)Top Management Support of Enterprise Systems Implementations (2009)Balancing breadth and depth of expertise for innovation: A 3M story (2013)Six types of IT-business strategic alignment: an investigation of the constructs and their measurement (2014)Exploration and Exploitation in Organizational Learning (1991)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Case study research: design and methods (2011)Corporate-startup collaboration: effects on large firms' business transformation (2020)Digital Transformation of Learning Organizations (2021)The impact of digital transformation on corporate financialization: The mediating effect of green technology innovation (2023)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)The Capabilities of Market-Driven Organizations (1994)Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)The dynamic resource‐based view: capability lifecycles (2003)Firm resources and sustained competitive advantage (2004)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Digital transformation strategy making in pre-digital organizations: The case of a financial services provider (2018)Digital transformation: a review, synthesis and opportunities for future research (2020)Digital transformation in business and management research: An overview of the current status quo (2021)Case Study Research: Design and Methods (1984)Digital transformation in healthcare: Analyzing the current state-of-research (2020)Digital Transformation: An Overview of the Current State of the Art of Research (2021)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Digitalization and its influence on business model innovation (2018)Defining digital transformation: Results from expert interviews (2019)Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective (2019)Understanding digital transformation: A review and a research agenda (2019)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)
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References

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  • 1991Towards a dynamic theory of strategy3,948 cited
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  • 2022Tackling the digitalization challenge: how to benefit from digitalization in practice1,075 cited
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  • 2015Corporate Learning in Times of Digital Transformation: A Conceptual Framework and Service Portfolio for the Learning Function in Banking Organisations143 cited
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  • 1999IT-enabled organizational transformation: a case study of BPR failure at TELECO115 cited
  • 1994Characteristics of methodologies for manufacturing strategy formulation99 cited
  • 1995On transformation and adaptation: Building the entrepreneurial corporation80 cited
  • 1999

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Transforming Internal Governance: The Challenge for Multinationals
67 cited
  • 2013Cloud computing: the nexus of strategy and technology64 cited
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