Analysis of Factors Affecting The Acceptance of Surabaya E-Government Service Using Technology Acceptance Model (TAM) 3: A Case Study of E-Lampid

Abstract

E-lampid is an application which focuses on population service in terms of e-Government.The service of Elampid was created by the Surabaya government aiming to minimize the length of queue of the people coming to the Department of Population and Civil Registration.However, the application has not been optimally used.The framework of Technology Acceptance Model 3 (TAM 3) was implemented to explore the factors which affect the E-lampid service.The data were analysed using Structured Equation Modeling (SEM) method with the assistance of SPSS AMOS 24 program.The initial analysis revealed the 8 affecting factors.Furthermore, Analytical Hierarchy Process (AHP) was conducted to weigh each factor and it obtained some results as follows: computer self efficacy (36%), job relevance (15.8%), perceptions of external control (15.8%), computer anxiety (13%), object usability (12%), perceived enjoyment (9%), subjective norm (5.5%), and image (5.2%).

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