Evaluating the Effectiveness of Decision Support System: Findings and Comparison

Abstract

Nowadays, regardless of the popularity and credibility of Decision Support Systems (DSS), measuring the efficacy of the decisions taken by the DSS is yet to be proven. As previous works identifies the complexities involved in measuring the efficiency of DSS, most of the time DSS efficiency is case dependent. The list of methods for collecting and analyzing data, building models, deployment models, data and model integration, and finally taking decisions are some of the major issues related to measuring DSS effectiveness. This paper focuses on measuring the effectiveness of DSS. The paper highlights the issues that still need to be addressed with efficient frameworks. Based on the literature review and discussion presented in Section I and II, this study proposed a framework and its implementation. Presents how the proposed model can improve the previous work. The major findings of this study reflect that every decision made by DSS is based on the collected data, analyzed by DSS tools, as well as depends on the developed models. Therefore, this study illustrated that each component of DSS plays vital role in measuring the effectiveness of DSS whatever the case and problem for which the DSS has been built and implemented for. In addition, the supporting methods and measuring factors for each component are other findings of this study. Any decision taken by DSS will be evaluated separately in order to measure the effectiveness of the system. The proposed framework resembles a new framework for the decision makers working in any industry.

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