Successful Evaluation by Design

Abstract

The executive management team (EMT) of a Fortune 500 telecommunications corporation identified several key initiatives that were critical to enhancing its global competitive strategy. This transfer resulted in an initial 673% return on the training investment to the corporation, with implications that an anticipated annualized return of 808% can be realized, given continued support and stable external factors. The executive management team (EMT) of a Fortune 500 telecommunications corporation identified several key initiatives that were critical to enhancing its global competitive strategy. The corporate university (University) was engaged to assist in determining if the organization's country managers possessed the requisite knowledge and skills to achieve the objectives set forth in the strategic plan. A training-needs analysis revealed their lack of knowledge and skills in five important areas.

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